Terms & Conditions
At Aiel Tours & Travel (“Aiel”, “we”, “our”, or “us”), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website or use our services, in accordance with applicable privacy laws in Libya and Egypt.
1. Information We Collect
We may collect the following types of personal information:
- Full name
- Email address and phone number
- Passport or ID details (for travel bookings)
- Payment information (credit card or bank transfer details)
- Travel details (dates, destinations, preferences)
- Customer feedback and service preferences
2. How We Collect Information
- Through forms submitted on our website
- When you contact us via phone, email, or in person
- Via our agents and partners when delivering services
- Through cookies and website usage analytics
3. How We Use Your Information
We may use your personal information to:
- Process travel bookings and reservations
- Improve our services and customer experience
- Send promotional offers (with your consent)
- Comply with legal obligations (e.g., immigration, customs)
- Provide customer support and communication
4. Sharing of Information
We do not sell or rent your personal information. We may share it only with:
- Trusted service partners (e.g., hotels, airlines) to fulfill bookings
- Government or regulatory authorities when legally required
- Payment processors for secure transactions
5. Data Security
We implement appropriate technical and organizational measures to secure your data against unauthorized access, loss, misuse, or alteration.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing communications at any time
- Request information about how your data is used
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Policy Updates
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated effective date.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
📧 Email: info@aieltours.com
📞 Libya: +218 92-3414458
📞 Egypt: 01110056220